MUSC Children’s Health and MUSC Health strive to provide services that meet the unique and personal needs of our children, families and guests.
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Guest Services Representatives
MUSC Health Guest Services Representatives strive to exceed the expectations of our patients, their families, visitors and staff. We offer compassionate support and community resources to enhance the well-being of our patients while supporting the emotional and humanitarian needs of their families.
What We Do
Guest Services Representatives are available to help make the experience at MUSC Health more comfortable for patients and their family members. We are your liaison to the clinical care team and we are here to guide a patient-and family-centered approach to your stay.
Some of the services and information we are able to provide include:
- Daily communication with the patient care team.
- Discounted hotel rates for MUSC patients and families in the Charleston area.
- MUSC Health and MUSC Children’s Health services and locations.
- Hospital tours for family members.
- Transportation options between local hotels and the MUSC Medical Center.
- Dining and sight-seeing options in the local area.
- Waiting space maintenance.
Guest Services Hours and Locations
Waiting rooms on our hospital floors include:
- Free wireless internet access
- Charging stations for electronic devices
24/7 Guest Services hotline 843-876-8456.
PCICU Waiting Room, 4th Floor MUSC Children’s Hospital
Hours: 7 a.m. to 3 p.m.
Contact Number: 843-792-5109
Guest Services Representative: Kristen Burn
8th Floor, Children’s Hospital
Hours: 8 a.m. to 4:30 p.m.
Contact Number: 843-792-2205
Guest Services Representative: Carol Steinmeyer
Located on the 7th floor, this service is provided for Children's Hospital families. Please ask your unit staff for a code to the laundry room and laundry detergent.
We have showers available for parents of patients who are in the Neonatal Intensive Care Unit, Pediatric Intensive Care Unit, Special Care Nursery and Pediatric Cardiology Intensive Care Unit. Comfort kits containing soap, shampoo and conditioner are available upon request from your child's nurse. The shower room is open 24 hours a day.
Toy & Book Lending Service
Toys and books for patients and their brothers and sisters are available for check-out from the Atrium Toy & Book Lending Libraries. Selected items may be chosen for play and reading in the patient's hospital room. A member of the Child Life staff is available to assist.