Frequently Asked Questions

Virtual Care

You’ve got questions, we’ve got answers. From general information to diagnosis and treatment, learn more about your virtual care visit with MUSC Health.

General Information

MUSC Children’s Health Virtual Care is an easy way for your child to be treated for common conditions through online non-video interviews, and video interviews.

Your child can be diagnosed and treated for a variety of common conditions (flu, UTI, rash, and diaper rash). See a full list of medical conditions we treat here.

This service is for your child, as well as the entire family. It is not limited to MUSC patients. You do not need to be a South Carolina resident, just in South Carolina at the time of the the visit.

Anyone over 18 can create an account.

Before your minor child can complete a visit, the parent/guardian will need to create an account. Once the parent/guardian's account is created, you will need to add your minor child as a dependent to your account.

Dignosis & Treatment

MUSC Children’s Health Virtual Care has local, licensed, board-certified MUSC Children’s Health providers, nurse practitioners, or physician assistants reviewing your symptoms, making the diagnosis, and developing your treatment plan.

For certain conditions, the MUSC Children’s Health provider may need a bit more information to diagnosis. In this case they may ask for you to upload a photo or jump to a quick video interview.

If your child’s health concern can’t be addressed through the service, you will be directed to contact your primary care clinic. If this is the case, you will not be charged for the visit.

Records & Security

All the information you provide is encrypted and protected. The terms of service provide more detailed information regarding how the Zipnosis platform protects personal information.

If you are a MUSC Children’s Health patient, your child’s visit record will be saved as part of the medical record. If you want to share your child’s visit records with a physician outside of MUSC Children’s Health, we can print or email your records. You may also call 843-261-5940 to have us send a copy of your child’s MUSC Children’s Health Virtual Care records to your provider.

Hours & Timing

You can access and complete an online visit to receive care from an MUSC pediatric provider 24/7.

During operating hours, the average response time is less than one hour. If you complete a visit outside the operating hours, you will receive a response in the morning.

Each visit takes about five minutes to complete. The total number of questions you answer will depend on the condition.

Cost & Insurance

A MUSC Children’s Health Virtual Care visit is only $25 – a fee that is often less than most co-pays for urgent care visits.

For select discounted groups, this fee may be less.

You may submit your receipt to your insurance company, but we cannot guarantee you will be reimbursed.

If you are MUSC Alliance ACO beneficiary, your visit is covered and is no charge to you.

Technology

MUSC Children’s Health Virtual Care requires you to use a modern browser to ensure the data is secure and your experience is awesome. These browsers include:

  • Internet Explorer 11 or newer
  • Chrome
  • Firefox

If you do not have one of these browsers, you can download, IEChrome, or Firefox for free.